PACKAGE, CANCELLATION & REFUND POLICY
SESSION PACKAGES
Package hours never expire. Once purchased, your hours stay available to you for as long as I offer coaching services.
Package hours are redeemed as hours, not as a dollar amount. If my hourly rate goes up after you buy a package, your remaining hours are honored as they are, with no additional charge.
Packages are for use by the person who purchased them. Transferring hours to another person requires my prior written approval.
SCHEDULING
All sessions, including sessions booked from a package, are scheduled subject to my availability. Purchasing a package does not guarantee a session on a particular date or within a particular timeframe. If you have an audition, callback, or production deadline coming up, please reach out as early as possible and I will do my best to fit you in.
CANCELLATIONS AND MISSED SESSIONS
Missed sessions are charged in full or deducted from your existing package in full. If I need to cancel or reschedule a session, there is no charge to you and no hours are deducted. A session is considered missed if you are more than 10 minutes late.
REFUNDS
All purchases of individual sessions and packages are final and non-refundable, except as described below or as required by law.
If I permanently stop offering coaching services, I will refund any unused package hours at the per-hour price you paid.
PRODUCTION AND ON-SET WORK
Coaching for film, television, and theatre productions is governed by the separate agreement for that engagement, not by this policy.
QUESTIONS
Contact me at info@actorsdialectcoach.com.
PRIVACY POLICY
This policy explains how I, Scott Alan Moffitt (The Actor's Dialect Coach, LLC), collect, use, and protect your personal information when you visit actorsdialectcoach.com or work with me as a client.
INFORMATION I COLLECT
Information you give me: your name, email address, phone number, and anything you include in contact forms, booking requests, or emails. If you become a client, this also includes your scheduling history, payment records, and notes about your coaching goals and progress.
Session recordings and notes: with your consent, coaching sessions conducted over Zoom may be recorded and transcribed using an AI-powered note-taking service so I can prepare accurate session notes and practice materials for you. You may ask me not to record or transcribe your sessions at any time.
Information collected automatically: when you visit my website, my website platform and advertising partners may automatically collect information such as your IP address, browser type, device information, pages visited, and how you arrived at the site, using cookies and similar technologies.
HOW I USE YOUR INFORMATION
- To respond to your inquiries and schedule sessions
- To provide coaching, including session notes and personalized practice materials
- To process payments and keep business and tax records
- To communicate with you about your sessions, packages, and scheduling
- To understand how visitors use my website and to measure and improve my advertising
I do not sell your personal information.
THIRD-PARTY SERVICES
I use trusted third-party services to run my business. These services may process your information on my behalf, under their own privacy policies:
- Wix (website hosting, contact and booking forms, online payments)
- Google (Google Ads for advertising; Google Workspace for email, calendar, and client records)
- Zoom (video sessions)
- An AI note-taking and transcription service (session transcripts)
- PayPal, Venmo, Cash App, and Zelle (payments, when you choose these methods)
When you pay through one of these services, your payment details are handled by that provider. I do not store any credit card or bank account numbers.
COOKIES AND ADVERTISING
My website uses cookies, including cookies placed by Google, to measure how visitors use the site and how my ads perform. Google may use cookies to show you ads for my services on other websites based on your past visits to my site. You can opt out of personalized advertising through Google's Ad Settings (adssettings.google.com), and you can block or delete cookies through your browser settings.
CLIENTS UNDER 18
My website is not directed to children, and I do not knowingly collect personal information online from children under 13. Coaching for clients under 18 is arranged through a parent or legal guardian, who may review or request changes to their child's information by contacting me.
HOW LONG I KEEP INFORMATION
I keep client records for as long as you are a client and afterward as needed for business, tax, and legal purposes. Written session notes are kept indefinitely. You can ask me to delete your information, subject to records I am required to keep.
SECURITY
I take reasonable steps to protect your information, including using reputable, password-protected services. No method of storing or transmitting information online is completely secure, so I cannot guarantee absolute security.
REVIEWING OR CORRECTING YOUR INFORMATION
You can ask to see, correct, or delete the personal information I hold about you by emailing info@actorsdialectcoach.com. I will respond within a reasonable time.